AI-driven customer service yields 50%+ gains for top performers, with data quality and scaled adoption key, per EY India's ...

EY India's report highlights how organizations utilizing AI in customer service are achieving over 50% improvements in key ...

AI gains in customer service remain uneven, EY India says. Companies reporting the highest value from artificial intelligence ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong Performer in The ...

Huize Holding Limited reported serving 1.3 million families and processing 160,800 claims in 2024, with high customer satisfaction rates. Huize Holding Limited announced its 2024 Customer Service ...

AI is reshaping the banking customer journey, from product discovery to financial action. As AI gains influence and autonomy, banks must work to stay relevant while preserving customer trust and ...

Agentic AI is poised to take on a much more central role in the IT industry, according to a new report from Cisco. The report, titled “The Race to an Agentic Future: How Agentic AI Will Transform ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...